Everyone that enters into or passes through your life is different. No matter how different people are they can work together to find a common ground. That is the goal in mediation, finding that common ground. The steps leading to that "common ground" might have some flat or pointed passages.
Mediation is a guide to help you and the other party that you are in a dispute or conflict with to work toward a common ground. It might not seem possible in the beginning. The key to reaching a common ground is both parties are willing to work together. You decide the outcome. I am the neutral that guides you through the process of compromise